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FREQUENTLY ASKED QUESTIONS

Answers to most common questions about products, orders, shipments, and payments.
WHEN WILL MY ORDER ARRIVE Plus
  • All orders are processed within 1-2 business days (this is when we'll send tracking info)
  • Orders shipping to The USA will arrive within 5-7 business days
  • Orders shipping to Canada will arrive within 7-14 business days.
  • For holiday ordering, please note that the cut-off date for ordering within The USA is December 15, and ordering within Canada is December 6th
  • Order hasn’t arrived yet? If it’s been longer than the expected time we listed above, please email us!
  • We are not responsible for stolen packages, and you’ll need to file a claim with USPS.
MY ITEM WAS DAMAGED OR BROKEN WHEN I RECEIVED IT Plus

We’re sorry to hear that! If your item arrives broken, just email mothershipbrands@gmail.com. Please include an image (so we can see where it broke) and your order number. Once we receive this information, we will organize a replacement to be shipped out as soon as possible! In the meantime, take a toke, relax, and know that MELT has you covered.
DO YOU ACCEPT RETURNS OR EXCHANGES? Plus

At this time, unless your order was incorrect, or arrives damaged -- we do not accept order cancellations, refunds, returns, or exchanges. All sales are final.

CAN I PLACE A WHOLESALE ORDER? Plus

Absolutely! Just send an email to mothershipbrands@gmail.com and we will send over our pricing charts to get things started.
I HAVE A QUESTION! WHO DO I EMAIL? Plus

You can email mothershipbrands@gmail.com and our amazing customer service team will respond within 1-2 business days, with answers to any of your questions.
WHEN DOES MY CREDIT CARD GET CHARGED? Plus

Your credit card will be charged as soon as your order is accepted. That generally happens within 1 business day of your order being placed sucessfully.
CAN I USE MORE THAN ONE PROMO CODE AT CHECKOUT? Plus

Unfortunately, you are only able to use one promo code at a time.
WHERE DOES MOTHERSHIP SHIP TO? Plus

We ship to most of the world, considering those locations are not involved in any conflicted regions.
ARE 3D PRINTED ITEMS HIGH QUALITY? Plus

At MOTHERSHIP, we celebrate the artistry inherent in every layer line. Our Fused Deposition Modeling (FDM) 3D printed products showcase the organic texture and authenticity that define true craftsmanship.We utilize a farm of top of the line 3D printers capable of the most current highest quality FDM print results in the industry.

Why embrace imperfection?

  1. Authenticity: Our products are not mass-produced. Every item we make is handcrafted with care by a single person. Each layer line represents a moment of creation, a testament to the artisanal process behind every piece.
  2. Unique Character: No two products are exactly alike. The visible layer lines add a distinctive touch, making each item a one-of-a-kind masterpiece.
  3. Eco-Friendly Innovation: Beyond aesthetics, our FDM 3D printing process is inherently sustainable. By utilizing eco-friendly materials and minimizing waste, we're committed to reducing our environmental footprint.
  4. Join the Movement: Embrace imperfection and join us in championing sustainable craftsmanship. By supporting FDM 3D printing, you're investing in a greener future while bringing home a piece of artistry.